Player Safety Discussed at Day Two of SBC Barcelona 2023
LISTEN TO THIS ARTICLE:SBC Summit Barcelona, a global betting and iGaming show held at the Fira de Barcelona Montjuïc, commenced its second core day with a powerful focus on player safety through the 'Player Protection Symposium' track.
More than 15,000 delegates from the industry had the opportunity to delve into unique perspectives from leading operators, regulators, and compliance executives on this critical subject.
In an industry that constantly innovates, it becomes even more crucial to ensure that player protection practices keep up with these advancements. The Player Protection Symposium provided attendees with valuable resources and strategies to prioritize player well-being while pushing the boundaries of innovation in the sector.
I am extremely proud of the work we have accomplished for the player protection track as we equip industry professionals with the knowledge to prioritize the welfare of players.
Panels on Current Trends
One of the notable panels during the symposium, 'The Ethics of AI - a Tool Of Protection Or Harm?', sparked intense discussions on the use of artificial intelligence (AI) in player protection. Expert speakers included Peter Spiteri (CFO, Malta Gaming Authority), Angelo Dalli (CEO, Umnai), Joseph Borg (Partner, WH Partners), and Dan Spencer (Director of Safer Gambling, EPIC Risk Management).
Panel moderator Olga Finkel (Founder and Partner, WH Partners) led a debate on the benefits and ethical concerns of AI when identifying problematic player behavior. The responsibility of operators to ensure transparent and ethical AI use was also a focal point of the discussion.
Another engaging panel, "Should 'Path To Play' Be a Roadmap For Other Regulated Markets?", delved into the successful 'Path to Play' program in the UK and its potential for replication in other markets. Panellists, including Dr. Jennifer Shatley (Consulting Partner, RGC) and Brigid Simmonds (Chair, Betting and Gaming Council), explored elements of the program that could be adapted for other regions. They also delved into the appropriate success metrics for measuring the effectiveness of responsible gambling initiatives.
Sustainability and Innovation
Sustainability in the iGaming industry took center stage in the 'Betting on Sustainability: The Rise Of ESG In iGaming' panel. Experts like Sophie Platts (Group Head of Sustainability, Entain Group) and Gustaf Hoffstedt (General Secretary, Swedish Trade Association for Online Gambling) discussed how the industry has incorporated environmental, social, and corporate governance (ESG) factors into its business practices. The panel explored the shift in the iGaming industry's approach to social responsibility and whether brands could do more to embrace wider ESG initiatives.
Apart from the 'Player Protection Symposium,' the second day of the SBC Summit Barcelona featured several other conference tracks. These included the Global Gaming Leaders track, the Sports Betting Innovation track, the Casino & iGaming Innovation track, the Marketing & Media track, the Payment Innovation track, and the Technology Innovation track.
As the event continues to facilitate crucial conversations on the future of betting and iGaming, the emphasis on player protection serves as a testament to the industry's commitment to ensuring a safe and enjoyable experience for all players.
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