LeoVegas Hit With £1.2m Fine by UK Gambling Commission
LeoVegas has been fined £1.2 million by the United Kingdom Gambling Commission after it was found to have breached the rules relating to social responsibility and anti-money laundering.
LeoVegas is behind a number of popular brands, such as LeoVegas, SlotBoss, PinkCasino, and BetUK. The operator is set to receive an official warning and be forced to undergo an audit to assess how effectively it is implementing its anti-money laundering and social responsibility policies.
We identified this through focused compliance activity and we will continue to take action against other operators if they do not learn the lessons our enforcement work is providing. This case is a further example of operators failing to protect customers and failing to be alive to money laundering risks within their business.
LeoVegas was found to have set its spend triggers for the Safer Gambling Team customer review much higher than the average customer’s spend without explaining why. The operator also waited six hours before making customers take a 45 minute break with no explanation as to why they though six hours was an appropriate time period.
LeoVegas also failed to follow its own policy of interacting with players that showed signs of gambling harms, such as denied deposits, cancelled withdrawals, very long gaming sessions, and playing at anti-social hours.
Furthermore, the UKGC said that LeoVegas did not take its 2019 guidance on customer interaction into account.
There were also anti-money laundering failures. For instance, the financial triggers for anti-money laundering reviews were set too high.
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