KSA Warns Gaming Operators over Customer Payout Issues
Kansspelautoriteit (KSA), the Netherlands gambling regulator, has announced that it has ordered 13 gaming operators to change their procedures which are in breach of the region’s Know Your Customer (KYC) and compliance legislation.
Kansspelautoriteit warns betting operators over player credits
LISTEN TO THIS ARTICLE:This move follows some complaints from customers concerning the speed or conditions attached to the return of credits to customer accounts. The regulator investigated these complaints and found nine operators were making unauthorized conditions concerning customer payouts.
The Dutch Gaming Authority (DGA) has made it clear in no uncertain terms that these operators must not obstruct customers from receiving player credits. It has also warned four more betting firms that they should change their procedures for player payouts.
Each betting operator must now ensure that any customer credit is to be returned immediately after the player makes the request, and any obstructions should be removed. The DGA has written letters to the 13 operators asking for confirmation that they have either resolved these issues or are in the process of changing business procedures.
A provider may not impose structural conditions that prevent direct payment, Player credits must therefore be refunded without unnecessary delay. Nevertheless, the Ksa receives signals that providers of online gambling do impose conditions on the payment of player credits.
More Regulation News
KSA Ramps Up Regulation in Growing Market
The Dutch gaming market has seen significant growth in the region since the introduction of the KOA Act in 2021. The number of gaming operators in the jurisdiction has risen from ten to currently be more than thirty licensed operators.
The KSA has been given more powers to regulate the gaming market in the country and has shown by its recent actions it is willing to hand out large fines to betting companies in order to create a safe environment for customers and ensure Anti Money Laundering (AML) compliance in the industry.
Typically KSA will provide a gaming operator with details of the alleged breach of gaming regulations in the jurisdiction. The gambling company will then be given a chance to rectify the breach of gaming legislation or face a hefty fine from the regulatory organization. An example of this is when KAS issued a penalty to Casbit for operating without the correct gaming license.
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